Returns & Exchanges

Due to the perishable nature of roasted coffee, we cannot accept returns on beans; however, we are committed to ensuring you love your brew and will replace any damaged or incorrect hardware items within 14 days of receipt.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue or damage within 14 days of delivery.

• 2.
  Verification and Approval

  For damaged hardware or incorrect shipments, please include high-quality photos so our roastery team can verify the claim and approve the replacement.

• 3.
  Secure Packaging

  Once approved, pack the unused hardware item in its original packaging to ensure it is protected during the return transit to our Copenhagen facility.

• 4.
  Processing and Refund

  After we receive and inspect your returned item, we will issue a full refund to your original payment method or dispatch a replacement immediately.